What is refunded
A deposit that did not activate a plan: a wrong amount, a deposit without its reference, a deposit made for an order that had already been paid, or a plan that we could not deliver. Write to us from the e-mail address of your account with the transaction hash; we check it on the chain.
What is not refunded
A plan once activated, for the time already elapsed or the credits already used; credits, which are not money (see the terms of use and sale); the end of a plan you did not renew; a plan you stopped using.
A plan paid for 6 months or 12 months is paid in advance at its discounted price and is not partially refunded.
How a refund is paid
A refund is a manual operation. It is paid in USDC on Arbitrum One, from our locker, by a signing ceremony of its operator, to the wallet address that made the deposit, within fourteen days of our answer. Network fees of the original deposit are not refunded.
Contact
Write to contact@lockerprotocol.com with the transaction hash and the e-mail address of your account.